Frequently Asked Questions
WE'RE HERE TO HELP
What Our Customers Typically Ask Us
How quickly can I receive treatment?
Many users may be able to connect with a licensed telehealth provider an hour, depending on provider availability and clinical evaluation.
Does UTI Total Care diagnose a UTI?
No. UTI Total Care does not diagnose medical conditions.
The kit is designed to help generate a provider-ready urinalysis report that can be reviewed by a licensed healthcare provider as part of their clinical evaluation.
Is the test strip accurate?
UTI Total Care uses a clinical-grade urinalysis test strip designed to detect markers commonly associated with urinary tract infections.
All results should be reviewed by a licensed healthcare provider.
Do I still need a doctor or telehealth provider?
Yes. A licensed healthcare provider should evaluate your symptoms and any urinalysis results before diagnosing or prescribing treatment.
What symptoms may indicate a UTI?
Common UTI symptoms may include:
- Burning during urination
- Frequent urge to urinate
- Pelvic discomfort
- Cloudy urine
- Strong urine odor
If you experience fever, back pain, nausea, vomiting, or severe symptoms, seek immediate medical care.
Is this covered by insurance?
Insurance coverage may vary depending on your provider and health plan. Telehealth visit coverage may also vary.
Can I use my HAS/FSA to buy UTI Total Care?
Yes, UTI Total Care is HAS/FSA eligible
Can I use UTI Total Care if I get recurrent UTIs?
Many women with recurrent UTIs use UTI Total Care to help take action more quickly when symptoms begin.
Always consult your healthcare provider regarding recurrent infections.
Is my health information private?
UTI Total Care is committed to protecting your privacy and handling personal information securely.
Can I use the kit while pregnant?
If you are pregnant, breastfeeding, immunocompromised, or have underlying medical conditions, consult a healthcare provider promptly if you experience UTI symptoms.
What if my symptoms are severe?
Seek immediate medical attention if you experience:
- Fever
- Chills
- Back or flank pain
- Vomiting
- Blood in urine
- Severe pain
These may be signs of a more serious infection.
Can I buy multiple kits?
Yes. Many customers choose to keep additional kits on hand so they can act quickly when symptoms begin.
How long does shipping take?
Shipping times may vary based on location and inventory availability. Estimated shipping timelines will be displayed during checkout.
How do I connect with a telehealth provider?
Your kit includes a QR code and instructions for accessing licensed telehealth providers through our telehealth partner platform.
Can I use UTI Total Care for someone else?
UTI Total Care is intended for individual personal use. Each person should use their own test strip and provider evaluation.
Do I need the app to use the kit?
The mobile app is required (recommended) because it generate the provider-ready urinalysis report and supports telehealth connection workflows.
Who should not use this kit?
Children, pregnant individuals, or those with complex medical conditions should consult a healthcare provider directly regarding symptoms and appropriate care.
- Vomiting
- Blood in urine
- Severe pain
These may be signs of a more serious infection.
Do I need a specific phone to use UTI Total Care?
No, UTI Total Care can be used with most iPhone and Android phones. Either scan the QR code on the box or go to your Apple Store or Google Play Store to download.
What is UTI Total Care?
UTI Total Care is an at home UTI care kit designed to help women take action quickly when symptoms begin. The kit includes a clinical-grade UTI test strip, mobile app access, and telehealth connection options to help accelerate access to care
How does UTI Total Care work?
- Test at home using the included UTI test strip
- Scan your results in the app
- Generate a provider-ready urinalysis report
- Connect with a licensed telehealth provider quickly
What’s included in the kit?
Each UTI Total Care kit includes:
- Clinical-grade UTI test strips (2)
- Urine collection cup
- Urinary pain relief tablets
- Soothing wipes
- Access to the UTI Total Care mobile app
- QR code access to telehealth care options
Does UTI Total Care have a telehealth provider?
SESAME is UTI Total Care’s preferred healthcare provider. After completing your test, there will be a link to connect with SESAME to receive a telehealth call with a medical professional. Additional charges may apply.
Does SESAME, UTI Total Care’s preferred telehealth Provide a discount for using the service?
Yes. UTI Total Care users receive a 20% discount off their telehealth call. The information is below:
- Code: NEUCUP20
- Discount: 20% off
- Applies to: Online UTI visit only
- Link: https://sesamecare.com/service/online-uti-visit
Can I send my UTI Total Care report to my own doctor?
Yes. After completing the test, you will receive a report via email that can be forwarded to your medical professional.
Can I use my own telehealth provider?
Yes. After completing the test, you will receive a report via email that can be forwarded to your telehealth provider.
Is the telehealth call covered by my insurance?
Most insurance providers provide a telehealth option. Please check your policy for validation.
Why We Created UTI Total Care™:
For Women Who Know the Signs
Many women recognize UTI symptoms right away — especially those who deal with recurrent infections. UTI Total Care helps them take action sooner with at-home testing, provider-ready results, and access to telehealth care when they need it.
Patient Empowerment
UTI Total Care gives women more control when symptoms begin. Test at home, understand your results, and take the next step toward care without unnecessary waiting rooms or wasted time.
Built Around Real Life
When UTI symptoms begin, women do not need more hoops to jump through. They need answers, convenience, privacy, and a faster way to reach care. That is why UTI Total Care was designed around the real urgency women face.
Telehealth Access
After completing your at-home test, you can choose to connect with a licensed telehealth provider through our partnership with Sesame. It is a faster, more convenient way to discuss symptoms, results, and next steps.